If your eM Client not receiving emails, there might be issues with the incoming mail server settings. Sometimes, you cannot send emails from your eM Client app if it is out-of-date. To fix the problems with your eM Client app, keep reading the troubleshooting steps given below.

  • Step 1: On your Windows computer, launch the eM Client app and click the Menu button at the top-left corner.
  • Step 2: Select the Tools option followed by Accounts from the drop-down list.
  • Step 3: Choose your email account from the left-side column in the Accounts window and click the IMAP or POP3  tab.
  • Step 4: Verify whether you have entered the email address and password correctly in the required fields.
  • Step 5: Also, check if you have correctly entered the incoming mail server name in the Account name field.
  • Step 6: Click the SMTP tab and navigate to the Authentication section to ensure that the Server requires authentication checkbox is selected.
  • Step 7: Select the Use identity credentials option and check if the outgoing mail server name has been entered correctly in the Host field.
  • Step 8: If you have selected SSL or TLS from the Security policy drop-down menu, ensure that you have entered the correct server port in the Port field.
  • Step 9: Click OK and try sending a test email to check if the problem has been resolved.
  • Step 10: If eM Client is still not receiving emails, check for any updates for your eM Client app in the Microsoft Store or official eM Client site.
  • Step 11: Install the necessary updates and restart your computer.
  • Step 12: If necessary, you can remove and reinstall the eM Client app on your computer. However, you have to reconfigure the email accounts in the app.
  • Step 13: If you are adding a Gmail account, make sure to enable the Allow less secure apps option.
  • Step 14: For remote assistance, click the Call button on this page to contact our technical support team to fix this eM Client not receiving emails issue.