You can access your email account on your PC, Mac, and iPad. Many users report that they have issues with their iCloud Mail account such as iCloud mail cannot load inbox and others. For instance, when they try to check the iCloud inbox on an iOS device, they get the following error message:

Cannot Get Mail.


The username or password for ‘iCloud’ is incorrect.

In some of the situations, when they attempt to open the inbox, the user faces the following error message:

Cannot Load Mail.

Now, utilize the following troubleshooting techniques to resolve the iCloud Mail cannot load its inbox issue:

  • Step 1: First, confirm that you are using an updated email clienton your computer/device.
  • Step 2: In case you are using Safari, update the browser to its latest version. If you use a different browser, try checking its Help Find out how to install the most recent updates using the Help menu. Then, check if you can access your iCloud Mail inbox. If the problem persists, try the next tip.
  • Step 3: At times, your browser’s cache might be causing issues. So, try clearing the cache. In case Safari is the browser you are using right now, follow these steps. The instructions provided here might help fix the iCloud Mail cannot load inboxproblem:
  • Step 4: Navigate to Safari -> Preferences  on your computer/device.
  • Step 5: Click the Advanced tab.
  • Step 6: Choose the Show Develop menu in menu bar option.
  • Step 7: You can now close the Preferences window.
  • Step 8: Click on the Develop Then, select the Empty Caches option.
  • Step 9: Your browser’s cache will now be cleared.
  • Step 10: In case you use some other browser, refer to its Help menu to clear the cache. Then, check if the same issue crops up.
  • Step 11: Try accessing your iCloud Mail from a different location or Internet connection. If you can access iCloud Mail from another Internet connection, the issue must bewith your ISP. So, contact your ISP or network administrator. Some ISPs might prevent access to specific websites or services like iCloud Mail.
  • Step 12: Once you have contacted your ISP, you can get things fixed. If they have blocked access to iCloud Mail, you can request them to allow access. Then, try logging into iCloud Mail and check your inbox. Now, your emails should get loaded intothe inbox.
  • Step 13: You have now resolved the iCloud Mail cannot load inboxissue.