- Step 1:Unable to access emails
- Step 2:Unable to send/receive messages using your @icloud.com email address
- Step 3:Unable to send emails from the Mail app on your Mac.
- Step 4:Sent emails are not received.
- Step 5:You can receive email messages but cannot send them.
On this page, we shall see how to resolve some of the common iCloud Mail issues.
First of all, perform the following checks before you start resolving the issue on your device:
- Step 1:You need to check the system status of iCloud Mail. If you find that “All services are operating normally,” move on to the next instruction.
- Step 2:You have to confirm that you have turned on iCloud Mail. To do the same, follow these steps:
- Step 1:If you are using a Mac, open the Mail app on it and then select Mail -> Preferences.
- Step 2:Now, click on Accounts. Next, choose your iCloud account from the sidebar and continue with the steps to fix your iCloud Mail issues.
- Step 3:Go to the Account Information section. Here, ensure that the account has been turned on and the status is online.
- Step 4:In case you are using an iPad, iPhone, or iPod touch, follow this path: Settings -> [your name] -> iCloud. Here, confirm that Mail has been turned on.
- Step 3:Ensure that you have not exceeded your iCloud storage limits.
- Step 4:Confirm that you are making use of the latest version of iCloud on your device.
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Other troubleshooting steps:
Now, if you are still unable to send/receive emails on your device (iPad, iPhone, or iPod touch), or encountering other similar problems, carry out the following steps:
- Step 1:Try checking your Internet connection. If it is stable, well and good. If not, you need a stable connection. If the problem persists even with a stable connection, move on to the next instruction to resolve the iCloud Mail issues.
- Step 2:Check whether you can receive emails on another device.
- Step 3:On your iOS device, confirm that you have turned on or enabled Mail under Settings. To do the same, follow this path: Settings -> [your name] -> iCloud. Check if Mail is enabled. If not, turn it on now.
- Step 4:Ensure that any new data is being pushed to your device automatically.
- Step 5:Try turning off the device you are using. Then, turn it back on.
- Step 6:The above steps should help fix the iCloud Mail issues.