Mail Merge Has Stopped Working - [SOLVED]

Mail merge is the easiest way to create multiple documents using a single template. If you want to send the same document to multiple users, but with some personalized changes, then the mail merge option is the right choice. But, many users have encountered an issue with Mail Merge. The section below explains how to resolve this mail merge has stopped working issue with the help of simple steps.

  • Step 1:Initially, make sure that your Microsoft Office applications are up-to-date.
  • Step 2:If you encounter this issue for the first time, then cancel the on-going process and create a new source data and a new Word document. 
  • Step 3:Make sure to enter the information correctly.
  • Step 4:If you encounter this issue while calling the Excel file from Word, then disable the third-party antivirus software installed on your computer.
  • Step 5:After disabling the antivirus software, boot the Word application in safe mode.
  • Step 6:Check if the issue is resolved. If not, perform an online repair of the installation.
    1. Click the Start menu.
    2. Select the Settings option followed by Apps. Look for the Microsoft Office app in the Apps list.
    3. Click the Modify button followed by Online Repair.
    4. Now, the installation will be repaired.
  • Step 7:Check if the Mail Merge feature not working issue is resolved.
  • Step 8:If not, uninstall and reinstall the Microsoft Word application on your computer.
    1. Uninstall: Go to Control Panel. Click Programs > Programs and Features > Microsoft Office > Uninstall. If prompted, restart your Windows computer.
    2. Reinstall: Visit the Microsoft store and download the Microsoft Office application’s installation file. Install the office application on your computer by following the on-screen prompts.

Now, check whether the mail merge has stopped working issue is fixed or not. If not, contact us.