Solution 1: Run The Windows Troubleshooter
The steps to run the Windows Troubleshooter on a Windows 10 computer are as follows:
- Step 1: Click the Windows icon available at the left bottom of the desktop screen.
- Step 2: Now, select the Settings option and this will open the Settings window on the screen.
- Step 3: Click on Update & Security followed by Troubleshoot.
- Step 4: Search for the option Search and Indexing and select it.
- Step 5: Click the Run the troubleshooter option. Follow the on-screen prompts to troubleshoot the issue.
Solution 2: Check If Indexing Is Complete
If the indexing is not complete, then the search won’t return any emails in Office 365. So, check if there are any emails to be indexed using the steps given here.
- Step 1: Open Outlook and now you have to click in the Search box.
- Step 2: Following that, locate and click the Search menu.
- Step 3: From the list of options, click the Search Tools option followed by the Indexing Status option.
- Step 4: The Indexing Status dialog box will show if indexing has been completed or not on solving this Office 365 mail search not working issue.
Solution 3: Start The Windows Search Service
- Step 1: If the Windows Search service is not running on your computer, then the mail search feature might not work properly. Make use of these steps to check if the service is enabled and running.
- Step 2: On your computer, click in the search box and type services.msc. Open the Services app and locate the Windows Search service.
- Step 3: Double-click the service and set the Startup type to Automatic.
- Step 4: Also, click the Start button if the Windows Search service is not running.
Solution 4: Repair Office 365
- Step 1: On your Windows 10 computer, right-click the Windows icon and choose the Apps and Features option.
- Step 2: From the applications installed on your computer, select Office 365 and click the Repair button beside the application.
- Step 3: You can complete the repair by following the instructions displayed on the screen.
Now, check if the Office 365 mail search not working issue fixed and works on your computer.