Scanned Documents Going To Junk Mail - [SOLVED]

Junk mails are considered to be annoying and unsafe for your device. Whenever your email client receives a junk email, it will be automatically moved to the Junk folder. Is your scanned document moving to the junk mail folder on Outlook? If so, proceed with the below-mentioned steps to fix scanned documents going to junk mail issue.

  • Step 1:On your computer, launch the Outlook app.
  • Step 2:In the Outlook window, open the Junk Email folder located at the left-side panel.
  • Step 3:Next, select the email you wish to mark as Not Junk.
  • Step 4:Click the Home tab and select the Junk drop-down menu.
  • Step 5:Select the Not Junk option from the drop-down list.
  • Step 6:Alternatively, you can select the email and give a right-click on it to open the Junk Email folder.
  • Step 7:Once you have selected the email you wish to mark as Not Junk, select the Not Junk option from the Junk drop-down menu.
  • Step 8:Now, a new pop-up window will appear on the screen.
  • Step 9:In the Mark as Not Junk dialog box, select the Always trust email from the 'email address' checkbox and click the OK button.
  • Step 10:Doing this will move the email to its original folder.
  • Step 11:Now, you can send the scanned documents to the mailbox without any issue.
  • Step 12:If you have been using the Outlook Web App (OWA) to send and receive emails, check if any pre-configured rules have caused the scan problem while resolving this scanned documents going to junk mail issue.
  • Step 13:To do so, log in to the Outlook Web App first.
  • Step 14:Click the Options button and select Mail.
  • Step 15:Choose Automatic processing and click on Inbox and sweep rules or Exchange admin center.
  • Step 16:Go to Mail Flow and select Rules.
  • Step 17:To check for the blocklists in OWA, go to Options and select Mail followed by Accounts.
  • Step 18:Click on Block or allow and select Protection.
  • Step 19:Choose the Spam filter option and give a double-click on the Spam filter.
  • Step 20:Select Blocklists and check if the sender's email address has been added to the blocklist.
  • Step 21:Try sending the scanned document again and check if the scanned documents going to junk mail problem has been resolved.