You might face a problem with connecting the Windows Live mail application to the host server. In such a case, whenever you try sending an email, you will get the Windows Live Mail error code 0x800ccc0d along with the socket error 11004 Windows live mail.
The error will read-
The host ‘smtp.domain.com’ could not be found. Please verify that you have entered the server name correctly.Subject Epson Perfection 3170 Photo Overview Technical Support Epson America Inc.
- Step 1: Server: ‘ smtp.comcast.net.’
- Step 2: Windows Live Mail Error ID: 0x800CCC0D
- Step 3: Protocol: SMTP
- Step 4: Port: 465
- Step 5: Secure(SSL): Yes
- Step 6: Socket Error: 11004
You will have the necessary knowledge that the Windows Live mail works in one of the following ways, either IMAP or POP.
- Step 1: With the use of IMAP, the emails are synced in real-time with the server since it is used across multiple devices.
- Step 2: The POP can be used only for one computer, so the real-time syncing is not performed.
- Step 3: There are just two reasons why you get the socket error 11004 in Windows Live Mail; the Protocol credentials are entered incorrectly in Windows Live Mail, or the Windows firewall/ third-party firewall might be blocking Windows Live mail from accessing the internet.
Go through the two troubleshooting steps to resolve the Socket Error 11004 Windows Live Mail.
Method 1: Re-Enter Proper Server Names
- Step 1: Open the Windows Live mail application.
- Step 2: Click the Tools option from the taskbar.
- Step 3: Navigate to the Accounts option and select Properties.
- Step 4: Click the Server tab.
- Step 5: Refer to the values below and check if you have entered the proper POP settings.
- Step 6: Server Type: POP
- Step 7: Server address: pop.mail.com
- Step 8: Port number: 995
- Step 9: Server address: smtp.mail.com
- Step 10: Click the checkbox Requires a secure connection.
- Step 11: Enter the login username. Click Next.
Method 2: Firewall Blocking Windows Live Mail Ports
- Step 1: Uninstall any antivirus applications that are present on your computer.
- Step 2: Open the Control panel from the Start menu and select Applications from the list.
- Step 3: Locate and select the antivirus application installed on your system.
- Step 4: Right-click on the application and select the Uninstall option. Restart your computer.
- Step 5: Now, open the Windows Live Mail application. Send a test email to yourself to check if the issue has been resolved.
- Step 6: You can close the Windows Live Mail program now. Reinstall the antivirus that you removed earlier.
- Step 7: When the Antivirus application opens, locate and disable the email scanning feature to avoid further occurrences of the socket error 11004 Windows live mail.
- Step 1: Additionally, you can scan the computer with the help of the Windows repair tool.
- Step 2: Open the default browser in your computer, search for the Windows repair tool, and download the application.
- Step 3: Once the file is downloaded, navigate to the downloaded file location and double-click to run the installation.
- Step 4: The User Account Control window will prompt you to click the Run button to run the program, do so.
- Step 5: The installation procedure will now start and will also download any additional updates available.
- Step 6: The Windows Repair tool will start the preliminary scan and scan for any errors occurring on the computer.
- Step 7: Once the scan results show the errors, click the Start Repair button at the bottom-right of the Repair tool window.
- Step 8: Once the repair process is complete, restart your computer.
- Step 9: After solving socket error 11004 Windows live mail error, Log in to Windows live mail and check if you can send and receive emails.