- Step 1:
Turn on your computer and connect it to the Internet.
- Step 2:
Open a web browser and go to the official web page of Xplornet.
- Step 3:
Click the Forgot your password option displayed on the login page.
- Step 4:
Make sure that you know your Username provided on the Xplornet webmail.
- Step 5:
Enter your Username in the respective space and click Enter.
- Step 6:
Your desktop will pop up with the “Your new password has been sent to you” message.
- Step 7:
The forgot password link would be sent to your email account.
- Step 8:
Log in to your email page and open the mail sent by Xplornet.
- Step 9:
If the message is not shown in Inbox, check for the mail in the Spam or Junk mail folders.
- Step 10:
After opening the mail, click on the Forgot password link from the bottom of the page.
- Step 11:
Now, on the Change the password page that pops up on the desktop screen, type the new password in the New password field.
- Step 12:
Make sure that you provide a strong password by checking on the indication that shows either the provided password is strong or weak. If it shows weak, then try to change the password.
- Step 13:
Now, retype the password in the Verify New password box and click on the Save option.
- Step 14:
Now, go back to the Xplornet page, provide the username and password in the respective fields, and click Log in.
- Step 15:
If the web page opens, it indicates that the password has been reset successfully.
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