Zoho Mail app is designed for administrative purposes and it is used to check emails regarding work at any time from anywhere. Other than that, it gives Active Sync for Email, Calendar and Contacts with your Android and iOS mobiles. It uses the Microsoft Exchange ActiveSync protocol to perform wireless synchronization of the Zoho application with the built-in mobile applications. Zoho Sync works only with https based secure connection to sync your data between the Zoho application and your Android or iOS device. Sometimes the following Zoho mail app not syncing issue occurs. Find the exact reason and solution to resolve this problem given below.
The reason why the Zoho mail app not syncing:
Zoho mail app Sync has some restrictions. It does not support the following actions while syncing the data between the Zoho services and mobile devices.
If you have done anything as mentioned above on your mail app before sync, then the Zoho mail app not syncing with your mobile.
Suppose you are using the Zoho mail app for an organization, then, only the Administrators can enable Active Sync.If you are an admin, you can activate it by clicking Control Panel and selecting the Enable or Disable services option under the User details tab. Then you can configure and use Active sync.
Zoho Mail account can be configured on any standard Exchange Activesync client with the configuration details provided below.
If you are using the Zoho mail app for personal use, then you can type your email address.
If you are using the Zoho mail app for an organization, then type the email followed by the domain address.
In case the two-factor authentication is enabled, then you need an application-specific password.Still, if the Zoho mail app not syncing and you need assistance, do contact our technical support team.